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Robert Catering Services Tingkat review

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Tingkat
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Robert Catering Services Tingkat review

Excellent 4.5/5 Last 6 months
827 Tingkat reviews in total
Most favourite dish: Curry Chicken

FoodLine Authentic Review

Reviews on FoodLine are 100% authentic, and are submitted by our past customers.
Latest Promotions & Menus
4.0 /5
(Verified Purchase)
Reviewed on 31st Jan 2023
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Food
Service
Value
  • Tingkat dinner 4 pax
  • Bishan Street 12
  • 3rd Jan 2023
  • 4 Pax
Reviewed on 31st Jan 2023 Verified Purchase
The dishes were delicious. The only thing is that they take a long break during the Christmas and CNY holiday.
14 days Trial Package
First time ordering from merchant: No
Will recommend this merchant: Probably
4.0 /5
(Verified Purchase)
Reviewed on 29th Jan 2023
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Food
Service
Value
  • Tingkat Dinner
  • Serangoon Avenue 3
  • 15th Dec 2022
  • 2 Pax
Reviewed on 29th Jan 2023 Verified Purchase
Food is ok, however, the dates in which there were no delivery was not communicated to us. We had to check in with them on the day itself when we notice that there was no delivery.
20 days Trial Package
First time ordering from merchant: No
Will recommend this merchant: Not too sure
1.0 /5
(Verified Purchase)
Reviewed on 22nd Dec 2022
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Reviewed on 22nd Dec 2022 Verified Purchase
First and last time i will order from them. VERY BAD SERVICE!!!

Ordered the Trial 3days Tingkat dinner to try when I only received food for the 1st day. to my disappointment, I must say they are unprofessional and goes MIA without prior notice. ... More I ordered food for my children, but in the end this happens.

Below is what i encounter:

2nd day around 5pm, the food have not received. Called to check they said the Kitchen has some issue this noon and has been fixed. food is on the road. Still can tell me that the website stated clearly that dinner is from 4-6pm and hang up my phone abruptly.

So fine I waited. close to 6pm, food still not arrived. This time they get the driver to call me. Driver said the delivery guy is first day and ask me to be patient.

3rd day, totally no calls and no delivery. don't even want to pick up my calls anymore.
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Special 3 days Trial Promotion! (first time customer only!)
Favourite dish: NA
First time ordering from merchant: Yes
Will recommend this merchant: No
3.0 /5
(Verified Purchase)
Reviewed on 18th Jan 2023
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Food
Service
Value
  • Tingkat/ Daily Meals
  • 9th Dec 2022
  • 3 Pax
Reviewed on 18th Jan 2023 Verified Purchase
Food variety was fine initially but the quality degraded nearer to the Chinese New Year period. Sausages were served at least thrice during a 20-day period. Delivery times were unpredictable - it could vary from 3.30pm to 5.15pm. Response time was ... More poor, my WhatsApp messages were ignored over several occasions.
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20 days Trial Package
Favourite dish: Egg dishes (not salty)
First time ordering from merchant: Yes
Will recommend this merchant: No
4.0 /5
(Verified Purchase)
Reviewed on 23rd Dec 2022
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Food
Service
Value
  • Tingkat/ Daily Meals
  • Ang Mo Kio Street 31
  • 5th Dec 2022
  • 2 Pax
Reviewed on 23rd Dec 2022 Verified Purchase
Day 1 food was unexpectedly good. Unfortunately, forgot to take a picture. Day 2 and 3 were okay. Chicken tasted almost the same both days. Enjoyed having the pineapple rice for variety.
Special 3 days Trial Promotion! (first time customer only!)
Favourite dish: Vegetables looked fresh and cooked just right
First time ordering from merchant: Yes
Will recommend this merchant: Not too sure
4.0 /5
(Verified Purchase)
Reviewed on 8th Dec 2022
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Food
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Value
Reviewed on 8th Dec 2022 Verified Purchase
Noted that Combo Menus are served twice a week and that rice will not be required. Since I ordered additional rice and paid for the full duration, shouldn't the order include the packets of rice even when combo meals are served?

"All foods ... More are low in cholesterol, low in salt, uses pure vegetable oil and no MSG."
Food was up to our expectation as indicated.

Service standard could have been better.
I wasn't impressed initially when there was no reply to my enquiry made. I even have to follow up on requesting an amended invoice so that I can made the payment in time for the delivery the next day. It could have been better if I were informed in advance that there might be a delay due to high call volume.
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Special 3 days Trial Promotion! (first time customer only!)
First time ordering from merchant: Yes
Will recommend this merchant: Yes
4.0 /5
(Verified Purchase)
Reviewed on 28th Nov 2022
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Reviewed on 28th Nov 2022 Verified Purchase
Ordered the 3-days trial lunch from Wed to Fri. And, I was anticipated as this was my 1st time tingkat order.

1st day was ok, delivered around 12 noon. Called around 11am+ to confirm as I saw reviews there were missing delivery incidents. Food ... More was quite simple nice and sufficient for 2 pax.

2nd day, didn't call beforehand as there was delivery on the 1st day. cooked the rice and waited until 1.30pm, so called up and checked. After a few calls I was told that there was no delivery due to their account girl made a mistake & website issue. They proposed to deliver around 3.30pm instead which I rejected & counter propose to make it for dinner instead but they did not agree. Then, they proposed to deliver another day which is the following Mon and I also rejected. I'm not trying to be nasty but I had my reason why I chose Wed to Fri due to my Mom had her day surgery & I wfh to take care of her.

So, there was no agreement for the replacement, I requested to refund the remaining 2 days meal. I'm couldn't comprehend why they will missed out the 2nd day meal if they were able to deliver on the 1st day. I wouldn't want to comment on their internal system but just don't understand why such incident will happened if there was a proper system to run the orders.

That's it. This incident made me think twice to order any tingkat already. We are so dependable on the timely & sure-to-deliver meal but at the same time worry about whether we would got the dishes or not. I wouldn't want to call up every day just to make sure I have my dishes.
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Special 3 days Trial Promotion! (first time customer only!)
First time ordering from merchant: Yes
Will recommend this merchant: Not too sure
4.0 /5
(Verified Purchase)
Reviewed on 4th Nov 2022
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Food
Service
Value
Reviewed on 4th Nov 2022 Verified Purchase
In general, food is pretty good, of course can be better. Not responsive via whatsapp. Think they prefer via phone call.
20 days Trial Package
First time ordering from merchant: No
Will recommend this merchant: Yes
4.0 /5
(Verified Purchase)
Reviewed on 18th Oct 2022
More:
Food
Service
Value
Reviewed on 18th Oct 2022 Verified Purchase
Missing the first day. called to ask, they give me the reason is somebody steal my meal. Food are okay but the service can be better..
14 days Trial Package
First time ordering from merchant: Yes
Will recommend this merchant: Not too sure
4.0 /5
(Verified Purchase)
Reviewed on 28th Sep 2022
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Food
Service
Value
Reviewed on 28th Sep 2022 Verified Purchase
1st day delivery is missing, overall taste is good, the portition is a bit small, the response is good
Special 3 days Trial Promotion! (first time customer only!)
First time ordering from merchant: Yes
Will recommend this merchant: Probably

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