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Le Xin Catering Group Pte Ltd review

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Le Xin Catering Group Pte Ltd review

Exceptional 4.8/5 Last 6 months
1,211 reviews in total
Most favourite dish: Curry Chicken

FoodLine Authentic Review

Reviews on FoodLine are 100% authentic, and are submitted by our past customers.
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3.0 /5
(Verified Purchase)
Reviewed on 15th May 2020
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Food
Service
Value
Reviewed on 15th May 2020 Verified Purchase
The food were generally bad, e.g. fried food are dry and burnt most of the time, the veg are old and bitter most of the time. Occasionally, the meat were ok. Lot of time look ok but taste bad.

Delivery was quite early, at early 4pm. By dinner, ... More need reheat the food.

Really waste of money and food.
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Family Deluxe Dinner Tingkat - 10 Days
Favourite dish: None
First time ordering from merchant: Yes
Will recommend this merchant: No
Le Xin Catering Group Pte Ltd from Le Xin Catering Group Pte Ltd responded to this review
Responded on 18th May 2020 04:15 PM
Dear Mrs Ng,

Thank you for your valuable feedback. We have spoken to our chef regarding the quality of food and will pay more attention in the future. Kindly note that our delivery timing is between 3-7pm as we have customers that consume an ... More early dinner.

Thank you and we hope to serve you again soon.

Regards,

Le Xin Catering Group
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1.0 /5
(Verified Purchase)
Reviewed on 1st Jun 2020
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Food
Service
Value
Reviewed on 1st Jun 2020 Verified Purchase
I have ordered for 2 pax tingkat dinner but the portion that I am getting is quite little and is only just merely enough for 1 pax. Often that I have to top up with other dishes or buy separately. Not recommended to order from this caterer.
Family Deluxe Dinner Tingkat - 20 Days
First time ordering from merchant: Yes
Will recommend this merchant: No
Le Xin Catering Group Pte Ltd from Le Xin Catering Group Pte Ltd responded to this review
Responded on 2nd Jun 2020 02:05 PM
Dear Mr. Kevin,

Thank you for your valuable feedback.

We are sorry for the unpleasant experince you had been through. Our Customer Service Officer will feedback to our Kitchen about the food quantity and they will look into this ... More matter.

We truly appreciate your feedback and we will strive to serve you better in future.

Best regards,
Le Xin Catering Group
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3.0 /5
(Verified Purchase)
Reviewed on 1st Jun 2020
More:
Food
Service
Value
  • Dinner tingkat delivery
  • Bukit Batok West Avenue 6
  • 20th Apr 2020
  • 2 Pax
Reviewed on 1st Jun 2020 Verified Purchase
This was my second time ordering as other caterers are full (first time was a few years ago with average food quality)
Most dishes are quite blend including braised dishes and soup; meat in soup not tender enough. Can improve with more ... More sauce/spices and gravy, and more varied cooking methods. Inconsistent use of lids or plastic sealing of opted microwavable containers; tend to leak or feel oily on the exterior regardless.
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Family Deluxe Dinner Tingkat - 20 Days
Favourite dish: Crispy fish steak with dark sauce
First time ordering from merchant: No
Will recommend this merchant: No
Le Xin Catering Group Pte Ltd from Le Xin Catering Group Pte Ltd responded to this review
Responded on 1st Jul 2020 11:50 AM
Dear Ms. Foo,

Thank you for your valuable feedback and support towards Le Xin Catering Group.

We would like to express our sincerest apologies on the unpleasant experience you have been through. As our company takes such food quality matters ... More very seriously, our kitchen has proceeded to review the dishes mentioned in your feedback.

We would also like to apologize for the change of using container lids for a short period due to the shortage of seals during COVID-19 period. We have used back our sealing method to avoid food spillage immediately when there are stocks for us to use.

As we strive to provide the best food for our customers, we have escalated your feedback and concerns to our chefs and kitchen staff to improve on our dishes. We apologise for any inconvenience caused and hope to continuously improve to serve you better.


Best Regards,
Le Xin Catering Grou
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3.0 /5
(Verified Purchase)
Reviewed on 22nd May 2020
More:
Food
Service
Value
  • Ting Kat dinner
  • Hougang Avenue 8
  • 20th Apr 2020
  • 4 Pax
Reviewed on 22nd May 2020 Verified Purchase
The food was not up to expectations. Green vegetables has some unpleasant taste. The soup we had 2 bowls same soup but 1 taste sour n 1 not sour. It’s suppose to be chicken white vegetables soup.
Family Deluxe Dinner Tingkat - 20 Days
Favourite dish: None
First time ordering from merchant: Yes
Will recommend this merchant: No
Le Xin Catering Group Pte Ltd from Le Xin Catering Group Pte Ltd responded to this review
Responded on 1st Jul 2020 11:51 AM
Dear Mr. Ranndy Yip,

Thank you for your valuable feedback.

Our sincerest apologies for the unpleasant experience you have been through. As our company takes such food quality matters very seriously, we have conducted an immediate ... More investigation and immediate actions have been taken since April to improve on our food quality.

As we strive to provide the best food for our customers, we hope to continuously improve and serve you better in future. Thank you and have a nice day ahead.

Best Regards,
Le Xin Catering Group
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4.0 /5
(Verified Purchase)
Reviewed on 22nd May 2020
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Food
Service
Value
Reviewed on 22nd May 2020 Verified Purchase
Generous portion and delicious dishes. We ordered 2 pax and its just nice for 2 adult and 1 kid to share.
Family Deluxe Dinner Tingkat - 20 Days
First time ordering from merchant: Yes
Will recommend this merchant: Probably
2.0 /5
(Verified Purchase)
Reviewed on 26th Apr 2020
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Food
Service
Value
Reviewed on 26th Apr 2020 Verified Purchase
Food quality, Soup portion quantity, food cleaniness can be improved. Customer service staffs over the phone needs improvement in customer service standard. Caterer unreachable on saturday as not they are not in operation.
Family Deluxe Lunch Tingkat - 5 Days Trial
First time ordering from merchant: Yes
Will recommend this merchant: No
3.0 /5
(Verified Purchase)
Reviewed on 3rd May 2020
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Food
Service
Value
Reviewed on 3rd May 2020 Verified Purchase
The food dishes is ok and can be improved. They have make a few times mistake in my order . Hopefully the next time I order will be in order.
Family Deluxe Lunch Tingkat - 10 Days
First time ordering from merchant: Yes
Will recommend this merchant: Probably
Le Xin Catering Group Pte Ltd from Le Xin Catering Group Pte Ltd responded to this review
Responded on 1st Jul 2020 11:54 AM
Dear Mrs. Cheryl Yeo,

Thank you for your valuable feedback.

We sincerely apologise for any inconvenience caused and we will make sure to improve on our service overall. We would truly appreciate it if you could let us know your feedback in ... More detail so we can pinpoint on the root of the problem.

We will strive to serve you better in future.

Best Regards,
Le Xin Catering Group
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4.0 /5
(Verified Purchase)
Reviewed on 20th May 2020
More:
Food
Service
Value
  • Family Dinner
  • 17th Apr 2020
  • 4 Pax
Reviewed on 20th May 2020 Verified Purchase
The food is pretty okay except for a few dishes like eggplant which is too oily. Food quantity wise is okay for 4 paxs. There is a few days within a week served with cabbage which might be abit bored.
Family Deluxe Dinner Tingkat - 20 Days
Favourite dish: The dark sauce chicken
First time ordering from merchant: Yes
Will recommend this merchant: Probably
3.0 /5
(Verified Purchase)
Reviewed on 24th Apr 2020
More:
Food
Service
Value
Reviewed on 24th Apr 2020 Verified Purchase
Food is nicely packed. However, taste can varies and not consistent. Delivery can be quite late due to current situation I assumed. Hard to get to support line. Maybe it's a temporary thing, but can't fully accept at this level.
Family Deluxe Lunch Tingkat - 5 Days Trial
First time ordering from merchant: Yes
Will recommend this merchant: Not too sure
5.0 /5
(Verified Purchase)
Reviewed on 19th May 2020
More:
Food
Service
Value
Reviewed on 19th May 2020 Verified Purchase
The food as usual, is on point, especially the soup, which felt absolutely like home-cooked long double boiled type.
Family Deluxe Lunch Tingkat - 20 Days
Favourite dish: Soup
First time ordering from merchant: No
Will recommend this merchant: Yes

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